Spent Thousands of dollars in 2013 for window replacements. Two of the 2nd floor window frames are falling apart. It seems that thet were put together with caulking rather than a more permanent hold. None of these window have been abused...waiting for the rest to fall down. Have called Renewal by Andersen many times ... no response after leaving many messages. Eli Doucette - [protected]@outlook.com 32 Westwood Dr., Simsbury, Ct 06070