After recently purchasing a $36,000 new Mini Cooper, I was fed too many lies to recount (from the inept sales team) to the service team (who continued the farce and fed me another pack of lies!) These people should not be granted a business license if the words "service" or "customer service" are involved in their business! Save yourself a lot of headaches, drive to Orlando or Wesley Chapel; it will be worth it in the end; don't deal with the Tampa schmucks, you will regret it! You will be adding to your purchase burden, now in need of an attorney! Mini makes a great product but the Ferman Mini Tampa franchise gives BMW Mini a bad name!