BookMyForex team promptly responded requesting me to upload the money by sharing the link with their preferred bank for online transaction and followed up multiple times. Each time they called up, the prompt response on their service levels were 4-8 hours timelines. Once the money is wire transferred, it is our responsibility to follow up since they got what they wanted, wooing one more customer. During wire-transfer process, BookMyForex website requested me to upload the proof of transaction of payment, which I promptly did however the team requested me to attach in an email, they said they called me multiple times at my India number, which is in suspended mode since I am in Singapore. I called the team and requested to contact me at my Singapore number for further interaction, which was non-courteously declined since they do not make any international calls. The big ordeal is that even after uploading the proof of my transaction and paying the amount upfront it has been 36 hours (9 times over and above the service level breach time) since without any action from BookMyForex team. I am using my India credit cards and paying huge money for every transaction as a service charge, including the conversion charges. I strongly feel BookMyForex do not feel for the customers facing issues in a foreign country and lack etiquette of customer service completely The last response I received through an email (aaditya.[protected]@bookmyforex.com and marked a copy to [protected]@bookmyforex.com) is that they will look into the payment and respond within next 15 minutes, which is 13 hours ago and my subsequent phone calls goes unattended after holding me for about 10-15 minutes on their hotline bridge, all this using my international calling card. What baffles me always is that their response to delay is due to technical glitch they are facing, so according to BookMyForex a technical glitch appears to be an almighty intervention and that we human beings do not have control over it BookMyForex, please respond once almighty agrees and upload the Singapore currency immediately