This complaint is regarding the FX160166237084, which I initiated on 27th June 2019. I'm using this card from Jan 2019 and has converted the INR to Eur in a day. Now, the entire process has changed and there is no information provided for the same. Its been more than a week since I initiated this transaction and transferred the amount on 2nd July. Today, on 5th July, your one of the employees to sends a new reload form and conveys that old form has not been in use anymore. I asked for a sample to fill the new form, but again that employee hasn't had one. Multiple emails back n forth to fill the missing details in a new form. There is one section of 'Debit authority' in the form which asks for the account number. I registered myself with Axis bank to fetch the account number but failed to find it. The, I called Axis bank to ask for the same, they conveyed this is not required while filling the form. So, can someone explain to me if your employees are new or unaware or just passing away the time? Its Friday and you guys have an easy way out of telling me that it's weekend now, the transaction will take place in next week. I'm sitting here in a new country, Ireland, without any money on me from last 5 days. This emergency situation has been conveyed multiple time via chat service but the process is slow as a snail.