10/5/2016: A friend turned themselves in on a probation violation on 9/29/2016. I started a collect account with Reliance Telephone in order to maintain contact with my friend. The website only accepts $150 for 30 days. I used the $150 within the first four days, and went over by $0.76 (76 cents). Just moments ago (10/4 approx 3PM), I received a call from "Kira" in customer service. The conversation and tone was very condescending from the beginning, and sounded even worse than most collection calls I received when I was young ignorant fool with money. :) I pointed her tone out to her. Kira then asked, "do you want any more calls to and from the jail?" in a threatening manner, as if I would lose contact with the individual. I pointed this out as well, and stated that, "no I've switched to phone cards as your website only accepts $150 for 30 days". Kira replied in a pedantic tone, as if I should've known already, that "you could've called us". I stated that she was rude and threatening. In a rude tone she replied "Have a better day" and hung up. I called back thinking I'd reach someone else. Nope. So I immediately asked to speak with her supervisor. She stated she is the supervisor, and that complaints were only accepted in writing. But then gave me an email address. I called a different phone number for the company, the sales/service line, and was met with a similar tone and he said he couldn't do anything but try to find someone. I was placed on hold, and transferred back to Kira. LOL Kira finally stated there may be someone else that I could talk to, so I was transferred to Anna (the long A - "ah"-na). This person(ality) was much more pleasant and stated that Kira was an assistant supervisor, and that she's the supervisor. Anna increased the limit and all was fine. (For all I know, I could've still been talking to Kira, but Anna's tone was at least pleasant. Clearly this company is trying to intimidate people who don't know better in order to get their money. This is defined as EXTORTION. UPDATE: 10/5/2016 I attempted to add more funds to the account. They had placed a hold on my credit card no longer accepting funds, requiring a form to be faxed in with my signature. 10/6/2016 I sent them the form with my signature. This was done using my finger via my iPhone, which is perfectly acceptable BY VISA, MASTERCARD and other major payment systems. This form also contains my full card number and expiration date which is NOT PCI COMPLIANT. The faxes I sent must be destroyed immediately. Kira called me back again and was again quite rude. I told them to **** off and that I'm closing my account because I am done with a company that extorts people and get away with it. Kira at Reliance Telephone, you should be ashamed of yourself. Reliance Telephone, your business ought to be shut down for extortion and everyone prosecuted.