1 Jan, 2018 → by ClaimboUser841731
reject claim

3

One of our truck was stolen a month ago, Outsurance rejected our claim as according to them we did not fit the correct tracker. As per the contract they provide the names of companies where you should fit these units however does not specify exactly what unit to fit. It happens that we installed a Fleet Management unit and according to Outsurance this is not a tracker unit, however how was we to know that it does not adhere to their requirements of what unit should be fitted. This is a great loss to us as well as lost of income. It seems that they are only bending backwards in order to get your business, but when it comes to patyout, they are not prepared to bend backward or even leniant as to the ignorance of the client with regards to certain devices that they do not specialise in????
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