Dear Sir/Madame, Relaince has been a name for many people in India and is seen as an international company with international standard. But in my case, when I went forward for closing of data card number-[protected], I requested to close my account on 20/05/2016 with service request number -[protected]. It was assured initially that it will be closed within 7 days but when today i.e. 27/05/2016 I called up reliance coustomer care, initially the coustomer care executive simply refused that I have made any such request rather she informed that this requested id was generated for requesting the details regarding the new connection. When I insisted she kept my call on hold and retured with a sorry that the connection request was not initiated as due to some technical issues. I want to ask who will be responsible for the bill for this 1 week when I have requested for the closure ??? When I have requested to close my account then why should I pay the bill after requesting closure ??? Also, now she has provided me a different request i.d today and told that It will close in another 1 week. Reliance is treating their customers as nothing. I faced the same problem while starting the connection and the same whil closing the connection. Also your franchisee from which I communicated i.e. Turbo Telecom Pvt. limited in Mulund west Mumbai is superb, they just don't pick up the phone, you may also try on the number provided +91-22-[protected], +91-[protected], +91-[protected]. You can call as many time you want but they will not pick up the call. I just want to request that in my case kindly help in disconnecting the data card at the earliest. With regards Naveen