1 Jan, 2018 → by ClaimboUser798407
refuses to cancel
2
I called to cancel my subscription with them a few months ago and they REFUSED. I asked how that was even possible and a guy named Matt is cancelation and refunds couldnt tell me why. I've been dealing with them for 3 months now (since I canceled my card) Matt played a recording of me 'agreeing' to the terms. The woman said "i ask that you stay with us for the full terms and chose not to cancel' and because after she said that I said 'ok' they're saying thats me agreeing not to cancel. I said not one time was I ever told I COULDNT cancel. I only decided to cancel because I cant afford it anymore and honestly dont want to keep getting the magazines. I'm afraid if I continue not to pay they'll take me to court and I just want this over this and for them to stop harassing me. And today I finally returned a phone call because I received a voicemail saying that they may have made a mistake with my account and to call back to get a full refund. Well when I called he said my account wasnt one of the ones that had a mistake. I asked why they called when they werent even sure if they'd made a mistake and he said they hadnt reviewed the tapes yet they were just letting me know they MAY have made a mistake. I asked what sense does that make? telling someone who might have made a mistake but werent sure and he couldnt give me an answer. I think it was a way of getting people who have stopped paying and refuse to continue to pay them to call them back. Someone please give me some advice.