30 May, 2018 → by ClaimboUser408728
Refused to replace due to minor stain

1

My wife and I bought a Spring Air Mattress in September 2017. By January 2018, the mattress had developed a 3 inch dip on my side of the bed. I weigh 180 pounds and the bed frame is solid and provides ample support underneath the mattress. An inspector from the store of purchase measured the dip and confirmed that the mattress was defective and that the dip wasn't from a lack of support underneath the mattress. We were able to exchange the defective mattress for another Spring Air Mattress that was slightly firmer, in hopes that we would have no issues with dipping. From February to May 2018, our new mattress developed a 1 1/2 inch dip. An inspector again confirmed the mattress was defective. Spring Air Mattress refused to replace the mattress or provide a refund because of a minor stain. My wife asked a representative from the company why a stain that had no bearing on the quality of the mattress would prevent a refund, especially since Spring Air acknowledged the defectiveness of the product and that it would obviously not be resold. The representative could not explain the absurdity of the warranty and persisted in telling us that a lack of support underneath the mattress was causing the problem, even though an inspector confirmed the opposite twice in 8 months. We have lost a lot of money and are now stuck with a bad mattress that causes lower back pain every morning. A minor stain should not be cause for a refusal to refund our money. With Spring Air, we have experienced poor quality and poor customer service.
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