I made a reserved within 30 minutes realized I was going to have to work over and was unable to keep the reservation. She said they could not help me. I was just going to lose 234 dollars for reservation I had made 30 minutes earlier! I will never go to their hotel again. I was a frequent guest there because I travel with my work. Spend approximately 1000 a month there. Never again. User's recommendation: Do not make a reservation unless you know for sure you can keep it.