22 Oct, 2013 → by ClaimboUser568827
Refused to help fix a known problem with the head lights over heating
I purchased a 2013 dodge charger, one that had known problems, The head lights started going out and it melted the left wire harness, I took it in to Gresham Chrysler in Portland OR, and they told me it was a known problem but they would not put that in writing. So I called the customer assistance hot line where I was told that no matter what they had to listen to the dealer, and their tech's on the issue, So long story I am now forced to repair a problem that was a known problem, this car I have only 44 thousand miles on it and I have to spent the 500 dollars to fix their factory defect. WOW what a bunch of great people to communicate with, they are absolutely unbelievable. My Dad used to work for Chrysler years ago and they have not changed. I am thinking of getting rid of my newly acquired car, Phew, I really have nothing good to say about them. I am extremely irritated. beyond words,, well any good ones that is. Unbelievable..