I placed my order online at a few minutes to 1 AM EST this morning. Tried to cancel the order online, there was NO button to cancel the order. Called at 9 AM EST and was told that my order "was already in the shipping process"! (In the middle of the night?) Did some online research this afternoon and found that consumers are legally allowed a "cooling off" period of 7 days. I emailed ShopNBC customer and demanded that they cancel my order immediately. I got their standard customer service email stating that they will respond "within 72 hours". Called again, got another customer service rep. Even though the web site states that the item has "not shipped" they still won't cancel my order! I was told that I would have to return it (at my expense!) or "refuse the order" when it arrives... but what if it DOESN"T arrive? What if it is lost in the mail? I had a VERY bad experience with them a long time ago, but thought perhaps it was just a one time problem. Now I know: This company is NOT to be trusted. DO NOT ORDER FROM THEM!!!