I purchased a pair of heated gloves for $350 from cozywinters.com on December 16, 2010. They worked moderately well -- NOT great and not anwhere near what their website claimed --for the first four or five times, then stopped working altogether. By then, it was outside the 30 day return period. I sent the gloves back for repair/replacement on January 27, 2011. It is now March 15th, 2011, almost two full months later. The winter is over, and I have yet to receive the gloves back. I spoke with a customer service rep, who told me she couldn't do anything, that I had to e-mail the supervisor/owners. I did so and received no reply. I then called & spoke to a supervisor. I explained that I was not happy with the performance of the gloves even when they were working, that they had broken after only a few uses, and that I was not happy with the product or the amount of time CozyWinters has had them while awaiting repair. I explained that I had gotten hardly any use out of the products this winter and that since it is now over, I wouldn't be able to test them again until next winter, when they would be completely out of the manufacturer warranty. The supervisor was arrogant and argumentative and basically told me I was out of luck. This company has awful customer service and sells expensive and defective products to consumers without standing by them. I filed a complaint with the BBB and am posting as many negative reviews as I can online. So they saved themselves $350 and lost hopefully several future customers. Smart business practice!