1 Jan, 2018 → by ClaimboUser53967
Refuse to Refund Despite Cancellation Requested within 30 days of Renewal

2

My Brain Host hosting plan was due for renewal on 7 Sep 2015. I was not happy with their service at all due to frequent down time. When I subscribed to Brain Host, I paid using Paypal and I had added Brain Host into "My Pre-Approved Payments". I saw a failed payment notice in my Paypal. So, I sent BrainHost an email to stop the auto-billing. I was not aware of the "Pre-Approved Payments" feature in Paypal. So, on 20 Sep 2015, I checked on my Paypal account, and found that BrainHost had successfully charged the renewal of USD238.80 on 12 Sep 2015. So, I wrote an email and open a support ticket to ask for cancellation and refund. According to their refund policy in their Terms and Conditions, there is a 30 Day Money-Back Guarantee on all shared hosting plans. I got a reply from Adam R, "Per your request, we have cancelled you account but we cannot offer you a refund. Please let us know if you have any questions." So, I asked for a reason for not refunding to me. I did not get a reply from them at all.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Brain Host you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.