1 Jan, 2018 → by ClaimboUser955911
refuse to pay, false accusations
1
I say it again. I did not have 2 open accounts. I closed the first Facebook account months ago! When I opened the sign in page at the casino the Facebook account opened automatically in the new Facebook account. I had nothing to do with that link. I did not intentionally open a second account!! And you are punishing my by holding my $3200.00! That is a whole lot of money as I am also unemployed at the moment!! If you had any care at all you would just send me my winnings through my PayPal and all this would go away. I am going to have to go to your CEO to get this resolved. I cannot afford not to. I would even be happy to meet you half way and take $1600.00. It's just not right nor fair for me to lose it all when I did not do anything wrong on my end. I tried to sign in my regular account but it kept saying it was inactive. I got the message finally that my account had been reopened but the only link that worked was the Facebook one at that time. So I used it and it was my new Facebook account already in your system! I did not think anything of it since I had closed the old one! Please pay my balance to me. Your decent players would be in my court as support as I am telling you what happened here. I don't break rules. Anyone who knows me will tell you that. Note that I have contacted your CEO Lawrence Escalante and the BBB. I will file a complaint with the San Francisco District Attorneys office as well, next week. I did NOT do what you say I did. With cookies as they are saved on computers, when your sign in page automatically opened in my NEW Facebook account to play, I did NOT think it an issue! To have duplicate accounts was NEVER an intention on my part. If you cannot hold this as an exception, then I must pursue this payout.