29 Mar, 2020 → by ClaimboUser781237
Refusal to refund
1
Due to the covid 19 pandemic my conference was cancelled. I contacted Nustay for a refund. They told me the Hyatt hotel refused to refund. I contacted the Hyatt hotel. They informed me the refund had been sent to Nustay. If you go to TripAdvisor you will see a mix of reviews. They are either 1 star stating refusal to refund or 5 star full refund provided. This makes absolutely no sense. They are holding my paid in full 3 night stay at the Hyatt hostage. User's recommendation: Don't even consider them.