I had issues with my computer. They couldn't fix it after 5 hours on the phone with 2 different agents. They told me to contact a local person and I did. They screwed up my PC after having me repeatedly plug and unplug cables and continually pressing several F keys. I asked for a refund of my remaining unused sessions and was told they couldn't refund anything because it had been 3 months since I signed up. May to June = 1 month June to July = 2 months July to August + 3 months I had to call them 3 times to speak to a customer rep. even though they were supposed to call me back. I believe they are scamming me. I had problems understanding them because of their very thick accents and feel I am being cheated. I want a refund. Please help me get some of my money returned. Thank you.