I waited a few months to write this post while waiting for action and response from this company and unfortunately I cannot wait any longer. I used this company to move from NJ to Texas this past summer. This company is a moving broker so they subcontract other companies to perform the actual move for you. They used a non-FMCSA licensed company for my move, which is illegal (I have the documentation to prove so). Multiple boxes and items were misplaced, totaling in the thousands of dollars worth. I filed a complaint with this company over 6 months ago when this happened. I got told to file a complaint with their moving claims company, who offered me pennies on the dollar after a very arduous process of actually being able to file the claim. I refused to accept that offer and filed complaints against this company with the BBB and FMCSA. Their manager, John Camp, called me and offered me $1000 through a refund agreement to take down my negative reviews and as a compensation for the missing boxes. I accepted this and removed all my negative complaints, reviews, and charge back from my credit cards; I provided documentation as to such. Over 6 months later, the company has yet to pay me back the $1000 that was contractually signed, therefore my negative reviews are going back up. A fair warning to anyone who decides to use this company: do yourself a favor, please stay away. For people who see their 3.9 star review here, it's because they pay others $400 to take down their negative reviews but I guess they have second thoughts on paying me the $1000 they promised to pay me within 30 days of signing the contract (which was signed 8/11/2020.) Attached here is proof the contract. To managers John, Sam, and Jenn: no need to call me again to try to fake bribe me. refund me the $1000 you promised and I'll hold up my end of the contract and remove my negative reviews if that time ever comes.