On 12/28/2020 at 4:19 pm I placed a drive thru order at the Panera in Hilliard Ohio, store #[protected]) for the amount of $8.18, and handed the cashier a $20 at which time she told me there is a coin shortage and she could round up and donate. I told her "no thanks" she then said she had no change. I told her there was no coin shortage and she was not going to keep my change or force me to donate, but, rather than continue the debate, I found .18 cents and gave to her and she gave me the bills from the $20. She returned shortly with my food and said "you are lucky you had .18 cents, I told her I was not lucky, I would have just gone somewhere else. I asked her to tell the manager that I would not be back to Panera and would be filing a complaint. A woman approached the window, I assume she was the manager, and asked what the problem was, I told her it was the managers responsibility to have change for the customer and not just keep their money or force them to donate and I did not believe it was legal. She replied there is a coin shortage, I told her that excuse had been tried early on (meaning when Covid began) but, there was in fact no coin shortage. I then asked her where she thought all the coins had gone from last week to this week. I then told her that I would not be back to Panera and was filing a complaint. I am wondering why it is ok for Panera to not return my change (coins) and require me to round up and donate .82 cents rather than Panera rounding down for the .18 cents? I have enjoyed eating at Panera since 1997 but, will be giving my business to someone else that will gladly give me change and not keep money that does not belong to them or that they have not earned. Thanks, Koenia Siebers