this happened in november..i had a pop-up on screen that said free 61 medal spins..i took a picture immediately..as i went to play these free spins they simply disappeared..now they won't do a thing about it..this is sooooooo wrong..i have the proof in that picture..i took that pic. because other things like that have happened to me..they do not give a damn about the pic..OBVIOUSLY..where does a person go for satisfaction ?????.. User's recommendation: go play elsewhere..3 years of this is enough along with thousands of dollars.