I have been fighting with Planetshoes.com regarding shoes I ordered from the site in April 2010. Planetshoes sent the shoes to my prior address, an address that I have not lived for almost 2 years. I had previously ordered from Planetshoes.com with my current address and they delivered the shoes to my correct address at that time. It was a mistake from their end through their computer system. What bothers me the most is that the lady I have been dealing with, Heather, has lied to me, UPS and my credit card company throughout this process. They are steadfastly fighting me on this issue and will not credit my account for items I never received. I've been told by UPS that this is unusual - usually the company will credit the account on a dispute like this. I feel it is completely unfair that I am still dealing with this and am now trying to file a claim through UPS, waiting for a supervisor to call me, as they are pointing the fingers back to Planetshoes.com, saying they should credit me. So it's just fingerpointing back and forth, in the meantime, I have lost $70.00. I am very upset about this. I do need to note that Heather informed my credit card company that I in fact received the merchandise. I never spoke to anyone and stated that I received the merchandise. She also claims to have left message(s) on my answering machine, which upon my own checking and investigation, did not happen.