1 Jan, 2018 → by ClaimboUser376973
refusal to cover product fault

1

Beware of this company and Ashley Furniture. We've purchased thousands of dollars worth of furniture and were told by the Ashley salesperson that purchasing coverage with Montage Furniture Services would be a great investment to protect our new leather furniture. After just a few months, the leather on one of the chairs began to split at the seams because of the poor quality, not because of any accidents or abuse. We called MFS and were promptly told that they WOULD NOT cover a fault with the product. In reading over the warranty information again, we found that everything is "at their discretion" which tells me that they cover NOTHING. Do not waste your money on these criminals.
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