Castle Rock Security/SAI Sued in 4 Fire Deaths Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. That alone should be reason enough to think twice before using or staying with Castle Rock Security. Howerver it gets MUCH WORSE. Castlerock Security of Arlington Heights, Illinois used to be called Security Associates International (SAI) until it was acquired by Castle Rock Security in 2008. http://www.hoovers.com/company/Security_Associates_International_Inc/hjycyi-1.html In 2007, SAI (which in NOW CASTLE ROCK SECURITY), was accused of IMPROPERLY RESPONDING to a California FIRE ALARM. 2 firefighter and the 2 residents DIED!!! Here is the COMPLETE REPORT from the local fire department spelling out Castlerock's misconduct. http://www.firetactics.com/CONTRA%20COSTA%20LODD%20REPORT%207.17.08.pdf Here is a story about one of the firefighters widows who sued Castle Rock Security/ SAI http://articles.sfgate.com/ 2008-08-21/bay-area/[protected]_ 1_fire-district-firefighter-s- death-fire-department Additionally, SAI and Castle Rock Security have Better Business ratings of D- and F respectively. http://www.bbb.org/chicago/ business-reviews/burglar- alarm-systems-dealers- monitoring-and-service/ security-associates- international-in-arlington- heights-il-[protected] http://www.bbb.org/chicago/business-reviews/security-systems-consultants/castlerock-security-in-arlington-heights-il-[protected] Please keep these unpleasant facts in when deciding if you want to use Castlerock and feel free to pass these important facts around.