A student of our educational company filed a complaint against our company but then she called into the customer service dept. where I work and I was able to resolve all of her concerns that were actually with a different company and not us, we refunded her for the money she spent with the other company and gave her everything she asked for but when she emailed them to ask them to take the complaint down they replied with this email "Thanks for contacting Scambook.com. Unfortunately, it is not our policy or practice to remove entire complaints. However, there is a "follow-up" function on your Scambook Dashboard that allows you to post a comment underneath your original posting. Your comments appear more prominent than other Scambook users' comments, so any clarifications you would like to make clear to Scambook readers." Thank you Scambook Support If the complaint is false or resolved you should have the capability to remove it since you are the one that posted it, they just leave it on there so people will keep clicking on their link to try to get to the top of search engines.