1 Jan, 2018 → by ClaimboUser668182
refurbished macbook pro
1
I purchased a refurbished macbook pro in 2015. However, the laptop kept blacking out off and on. The representative told me not to worry. I tried to tell the representative that I did not want to go out of my warranty time. There was a 90 day warranty on the item. I keep calling and calling trying to get a return label. The representative kept telling me not worry they would repair the laptop or send me a new one. Every time I call to inquire on the status they would tell me someone would get back with me. Finally, I received a return label in 2016 to return the item and they show that they received it 2/20/16. They claim they have credited my account. However, I ordered an Pad mini which cost approximately $249.00 but I have paid Emporium over $500.00 and they are still trying to tell me that I owe them. The contract should be null and void due to not receiving the proper service out of their product and they did not fulfill their obligation to me as a customer. I am trying to get this account resolved. The credit that was extended was 1200.00 so I am requesting someone to look into this matter so that I can get my account resolved. This has been the most difficult and frustrating online purchase that I have ever made. It took a year just to get a return label. The account is still not resolved. This could be impacting my credit report, so please be so kind to have someone check into the matter. I can be reached at [protected](home), [protected](cell), [protected]@aol.com or [protected]@gmail.com. Your cooperation would be greatly appreciated. Sincerely yours, Doretha D. Artis