I purchased a flight ticket under Booking ID [protected] on the 7th of November, 2016 and subsequently received the following email response shortly after funds had been debited from my account. "Here at Bravofly we take Cardholder Security very seriously. Unfortunately, on this occasion, our Security System was unable to securely verify all the details of your card and as a result the booking has been cancelled" Up until now funds still have not been returned into my account and emails not replied. Could you refund my money as a matter of urgency. Regards,