canceled there service. at end of nov 2018 asked them not to put any more charges on my credit and asked for a credit for service said they could not give refunds. sent all equipment back. recived my credit card bill there is a charge for $59.95.for a pendent we sent back.called spoke to 3 different people about getting a credit for the 59.95. everyone of them said they don't credit. i asked why am i paying for equipment when i don't have it. So i asked them to send the pendent back sence i paid for it but not longer have there service. they said they couldn't send it back. i asked them why am i paying for somehing i had no use for.my mom us 92 years old and can't afford to have to pay for something she can not use. alert one was charging $423.00 a year. found another company for $219.34 that offered the samething alert one does. i am fileing a complaint with BBB .ALERT ONE already had 96 complaints filed on them by BBB about getting charged for something they can't use and getting a refund. also when i frist spoke to a customer service rep about canceling i asked if i could send pendent they are charging me for back with all the other equipment she said if i got it back by dec 7 there would be no charge.. so i am asking for a credit of 59.95 and for service not used due to cancelling all services . i sm also sending this to the attorney General and fauded with credit card company. don't trust this compamy