A friend of mine had ordered 2 t-shirts from the Puma online store as a gift. One of the t-shirts had to have been returned as the size was not correct. I contacted the Puma SA customer service in order to inquire on how to perform a return on 14 December 2020. A driver had come through to pick up the item a few days later and however was unable to get a hold of me. I literally contacted the driver a few minutes after missing the call and the driver had advised that he was unable to come back and fetch the item. I had to call the Puma contact center to advise of the incident and they had advised me that they would send another driver the next day. A week later nobody had come through and someone else had contacted me and told me that I would need to log the return AGAIN! Another drive had come through a few days later in order to pick up the item for return on 22 December 2020. A refund was supposed to have been made within 14 days thereafter. I contacted Puma again on 12 January 2021 and was advised that the warehouse had not yet received the product. I was promised a call back to confirm the progress with regards to the return and the refund within the very same day and still no call received. On 15 January 2021, I had to call AGAIN to confirm the progress and they had advised that due the inconvenience caused, they would process the refund. Today is 24 January 2021, it's been over a month and there's still no refund reflecting!!! PUMA is such a large brand, however the customer service has been the worst. I will never purchase or recommend anyone to purchase from the PUMA online site. Nobody seems to even care about customer service or even attempting to be helpful in order to make the refund / return process simple. I am utterly disgusted to say the least. Why do I have to be the one to constantly contact PUMA to obtain feedback on the process? I don't get any compensation for the airtime utilized. I don't get any compensation for the time, effort and inconvenience caused. PUMA HAS BEEN UTTERLY USELESS!!!