If you need to return an item for an exchange, what this company does is charge your debit/credit card again for the same amount of the original purchase. And then they issue a credit, which, in their words, will take up - 5 to 7 days. My purchase was $120.00 and change. What if I only had, say, $150.00 in my account? That means I have $30.00 left for a week. Not exactly sure that I can feed my family on that $30.00 and wait on Pymamid to issue that credit. This practice should be illegal. Or, at least, they should make it abundantly clear on their return/refund practices. To add proverbial insult to injury, they are taking advantage of Covid19 to explain away their lousy customer service. Shame on them!