1 Jan, 2018 → by ClaimboUser277613
refund on goods returned
1
On the 19th of September 2017 my husband ordered parts from Mc Carthy Germiston. We had to pay before the parts could be ordered so an eft was done same day and mailed to Moses.Estimate invoice no. M10 for an amount of R602.70. Upon receipt of the parts my husband realised that the parts was not right so we returned it on Saturday 23.09.2017.We were told to mail our banking details to Sias with a copy of my husbands id which was done the following Tuesday. After several emails and no reply I got a call from Sias 2 weeks later to ask me for the details again.I mailed it again. Then he wanted proof of banking details.Why now?? after 3 weeks still no refund? Is this how you treat your customers.Just ignore them and the problem goes away?