1 Jan, 2018 → by ClaimboUser277613
refund on goods returned

1

On the 19th of September 2017 my husband ordered parts from Mc Carthy Germiston. We had to pay before the parts could be ordered so an eft was done same day and mailed to Moses.Estimate invoice no. M10 for an amount of R602.70. Upon receipt of the parts my husband realised that the parts was not right so we returned it on Saturday 23.09.2017.We were told to mail our banking details to Sias with a copy of my husbands id which was done the following Tuesday. After several emails and no reply I got a call from Sias 2 weeks later to ask me for the details again.I mailed it again. Then he wanted proof of banking details.Why now?? after 3 weeks still no refund? Is this how you treat your customers.Just ignore them and the problem goes away?
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of McCarthy Volkswagen you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.