Dear Sir/Madam, I lodged a formal complaint 30 March 2018 with respect to adverse treatment I received fromn Swiss airlines at Zurich, and also sought a refund for flights tickets. To date, this organisation has NOT responded either with any response to my complaint, and the refund for unused portions of my flight tickets. This is despite lodging a claim over one and half months ago, and SWISS airline failure to respond. I seek an urgent resolution to this, and an investigation to this airlines customer relations and customer service ability, and appropriate compensation for the indignity with which they have treated us to date. Thank you Talit Paul -------------------------------------------------------------------------------- From: Swiss International Air Lines Sent: 30 March 2018 16:52 To: [protected]@LIVE.CO.UK Subject: Rebooking Information J5OALG Information after rebooking SWISS Booking reference: J5OALG Dear SWISS Customer. We regret to inform you that your original travel itinerary can no longer be granted due to an irregularity to one of your flights. Therefore we have rebooked you to another solution. Please find below the new flight arrangement we are providing you. We apologise for any inconvenience. Regards, SWISS Original itinerary Original flight number: LX454 30Mar Departure time Zurich (ZRH): 19:00 Arrival time London (LCY): 19:40 New itinerary New flight number: LX340 30Mar Departure time Zurich (ZRH): 20:55 Arrival time London (LHR): 21:40 You can check your itinerary on swiss.com Manage your booking Flight details after rebooking Flight Zurich (ZRH) - London (LHR) Fri. 30.03.2018 20:55 ZRH 21:40 LHR Latest check-in: not available LX 340 Please note • All times are local times at the departure airport.