18 Sep, 2020 → by ClaimboUser641294
Refund not received since march 2020
1
I booked a ticket from Munich to Jfk on January 3, 2020 and a return from Jfk to Munich on April 8, 2020. I used the first leg of the flight but due to Covid-19 on March 16, 2020 I requested a cancellation of flight from Jfk to Munich (April 8) and a refund. Lufthansa did not acknowledge the email. Due to Covid-19 the airline cancelled my flight on May 16 (email attached). It's September 18, 2020 and I still haven't received my partial refund. I've been calling and emailing Lufthansa in the US office for 6 months now. Every time I call I get a different message. First, they apologized and assured it would be expedited. Another time they told me there are no guarantees. Their actions are discriminatory- they refunded tickets to German citizens first, then to European ones. The rest of the world, US included is not being taken care of. Please help. Thank you. Agata Maciaszczyk