Booked flights via Airfare.com. Later cancelled and requested refund. In an email from Airfare.com was told that for $1200 would receive a full refund within 6 to 8 weeks. Although charge and conditions seemed out of line, thought it was the only recourse since the tickets were not refundable. After 9 weeks received a partial refund and the balance was never received resulting only a minimal refund given the extra 1200 charge. Did not receive a response to further contact via email and previous phone conversations were not fruitful. Suggest going directly to the airlines to attempt refunds vs. trying to work with this less-than-ethical firm.