14 Oct, 2019 → by ClaimboUser923585
Refund negligence from Cruise they canceled

We paid in full cruise for our 30th Anniversary this November 28th from Rome. Over 30 days ago we received email our cruise was canceled due to delay from ship builders completion. That’s fine but certainly they would of known ahead of time to have refunds ready to go. Instead they waited ten days to give us options that worked for them. To get a refund we need to wait another 21 days. They new ahead of time yet we are still waiting for refund. Zero compensation zero understanding we trusted them for our 30th Anniversary celebration. Now we get zero response from out text. Ruined Anniversary that has taken 30 years to build and zero concern by them.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Costa Cruises you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.