14 Feb, 2020 → by ClaimboUser292448
Refund is not paid
1
I did not receive refund for accepted return, after 2 weeks of waiting contacted customer support, two weeks later got the answer that they are not going to make a refund because they did not receive my money, but send me the product. My bank says that it can not do anything and that it's Yoox responsibility to find where money went. But they don't do it. Customer support stopped responding my emails.