Update by user May 15, 2020 We did eventually receive the amounts of money spent on the planned excursions in Porto. And now all the reimbursements are up to date. Thank you, Yours sincerely, Andrea and Serge Samson Original review posted by user Apr 14, 2020 We booked tours via your agency in and around Porto from 8th to 11th April and everything was cancelled because of the pandemic. The refund for the excursions that comes to a total of 440,70 euros' i.e. 165,19 and the surplus tax of 5,09 euros = 170 ,28 and 262,32 euros plus 7, 90 = 270, 22. These payments were made between 21st February and 24th February of this year. We have repeatedly tried to phone your company but it is impossible to connect. All the lines are engaged or else an automatic server answers. Please send us an early reply; Thanking you in anticipation, yours sincerely, Andrera and Serge SAMSON