I sent my pckg as directed with packing slip and address label on 1/25/21. After NOT hearing from them I tracked it and noted it was received on 2/10/21. The online chat is useless and gives erroneous info, saying refund was issued on 1/28/21! Not possible. I called and talked to a real person who confirmed that info was not correct and she found the return info and said they it could be another week as they were backed up. Well its been 2 weeks and not a word from Free People!! This is ridiculous! Please help.