In the end of February 2020 I bought a one-way flight from Trabzon to Antalya for 18.03.2020 (domestic, direct flight, 1h 50m). On the 4th of March I received an email from Pegasus that the flight was cancelled (no info about the reason), and that for more infos I should call them or make changes online. I didn't have credit on my phone, so on 16.03 (until that it was not sure if I would need another flight or I would just not go to Trabzon at all) I asked for a total refund for my flight. It seemed to be okay, I got the receipt immediately, but not the money. Two weeks later I still haven't got the money back, so I wrote a message to them, and since then nothing happened, when I check my inquiry with my number it says "inceleme devam ediyor"- the investigation is going on. I know it was not a fortune, 23 euros, I've read how much some people lost with pegasus, but still, this is not correct. My other problem is (if they would reply to me, but they don't), how can I prove that it never arrived to my card?