17 Aug, 2021 → by ClaimboUser524215
Refund for canceled trip

1

I booked a trip for May 3rd 2021 to the Palladuim Resort in Jamaica. My girlfriend is from Colombia and I am from the USA. I asked if she would need a visa because of the connecting flight in Miami, but I was told no. I then had a chat session and asked again and was once again told she would not. The day of the trip she was stopped at the check in counter and told she needed a visa. I called Expedia and now they verified she would need it. After being on the phone for 3 hours, I rebooked a trip to Punta Cana where she could get on a direct flight. The agent said she could not cancel at the time but that she would call the resort later in the day (it was 3 am at this point) and put the cancellation through. I have now called 6 times and have been promised call backs, emails, and text messages and have never received any. It has been 4 months now and the reps tell me they cannot transfer my call and that someone will get back to me which they do not.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Expedia you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.