10 Mar, 2020 → by ClaimboUser457647
Refund-Booking # Q3TTSG
1
Dear Madam/Sir, I had made a booking for Hyderabad for travel on the 11th of Mar, 2020, . In view of the Corona Virus I wanted to cannel my existing booking and keep it open for booking of futre date . The call centre had standard reply informing that I should have done the cancellation 3 days prior to my date of travel and hence they will not give any refund. This is unethical on the part of the Airline as no message for such conditions were received by mail/SMS nor was anything prominently put up on your web site. I am a Senior Citizen and cannot afford to undertake travelling during this corona Virus and nor can I afford to forgo the refund. I wish a more compassionate view is taken and refund effected. I may mention that I got the full refund from Indigo for another booking Regards Swaminathan O P A 1216, May Flower, Brigade Millennium, J P Nagar, 7th Phase, Bangalore 560078 Mob: [protected] E Mail: [protected]@gmail.com