Spent nearly 2 hours on hold to QATAR. We require a refund for our flights to thailand in november. These flights have been changed twice by QATAR and some parts have now just been cancelled. We cannot get a refund my managing the booking online - they make you call them. After nearly 2 hours I have put the phone down as I cannot wait any longer. I need advice and help on where to go from here. I even have the APP that confirms the booking and cancellations etc. I need a