I canceled my ticket due to Covid and justfly charged me $75 extra twice. Once taken out of refund which was non-existence and the 2nd one on my credit card. I tried to call them but there was no one to respond. I asked for call back and no one called back. This company should be put out of business. I lost the entire ticket and I had to pay extra. I should have left it alone and just lose the price of ticket. They say someone is present 24/7 to answer but this is a lie too.