11 Mar, 2019 → by ClaimboUser189674
referral/lack of

1

I came here just after christmas to get a prescription refilled for add medication i've been taking for years and years. My family doctor was out of the country due to a family emergency and I couldn't get an appointment with any other doctors at her practice that suited my schedule. So I decided to try the walk-in clinic close to my house. I brought with me printout from my pharmacy showing a long long history of taking this medication. But when the doctor heard what it was he refused to even look at my printout. He was very rude and arrogant. He said he'd make an "urgent" request for a psychiatric evaluation and that I should hear from them in a few weeks. So he left me without medication that I have been taking for years to just suddenly having none. But what could I do? So left, with worry and despair of what was to come from quitting this medication so abruptly, and hopes that I would have my evaluation soon. Months have passed and I heard nothing. So I finally decided I better call camh and find out when my appointment will be. Camh informed me they sent a letter to appletree medical on january 4th telling them they don't offer these types of services and if need to be referred elsewhere. But appletree never called me. So I called and asked for the number of the place they referred me to. At first the lady in the phone said they received the letter from camh and have referred me elsewhere. So I asked for the name and phone number of the doctor they referred me to. She tried to tell me that the information wasn't in my chart. So I pressed on and finally got the truth. They had received the letter from camh but had not referred me elsewhere! So if I hadn't called I would still be waiting for a call from camh with my appointment details for an appointment that was never going to happen. This is completely negligent in their part. And I have waited and wasted so much time struggling to try to function without necessary medication, trusting that my appointment would be soon. I will be filing a complaint with the college of physicians and surgeons as well as the better business bureau.
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