I booked a hire car ref above. I arrived at Green Motion at Edinburgh airport and had all the relevant paperwork except I had left my debit card at Heathrow. I was, therefore, unable to provide this to the Green Motion staff. they would not accept my American Express card and therefore refused to hire me the car. I spoke to an employee of Holiday Cars ( Cherif) in your office who was unable to use my payment with an alternative car hire provider and she promised to process my claim for reimbursement for the £185 paid. I have heard nothing from you even after emailing now three times to your support team. in summary, Green Motion has not been paid, they did not provide a car to me so were able to rehire this vehicle and I had to use an alternative provider at the airport at considerable cost. Also inSpetmeber 2018 I was also unsuccessful in hiring a car through your organization via Green motion as I was not told to provide a DVLA check code this again meant I had paid Holiday cars for a vehicle that I was not allowed to have by Green Motion another loss of £200.!! You must ensure that on the voucher you tell your customer to provide this check code. You do not and whilst at the Green motion desk, two further customers were unable to hire cars from Green Motion. Finally, Green Motion is a rubbish company I have never experienced such appalling customer service and rudeness. I await your response