paid £40.00 for a redirection service that was never in place, moved away setup redirection to alternate address, post still delivered to old address, told by monkey in customer services dept at royal mail i wont get a refund because it was my fault for taking out a redirection service for 12 months, WTF... i pointed out to this person that i had paid for a service i hadn't received she stated she will make the delivery office aware but for a refund i needed to have called in a number of times to complain what the ### kind of response is that, Ive paid money for a service i haven't received therefore i would expect my money back and no manager or supervisor to speak to as theyve all gone home, nice royal mail what a pile of ### you really are ### the lot of you!