I bought a back pack. It is suppose to be send to your designated collection center. I received email from Ninja Van stating that they cannot deliver to the collection point and will instead send to my house. But claim that my phone no was not valid. I want to stress that on same day another 3 deliver were successfully send to me with the same phone contact. The driver that claimed that my phone contact not reachable in telling lies for his own reason. Please investigate and advise where should I be refunded for non delivery User's recommendation: Becareful when it is handle by Ninja Van.