AWFUL. Ordered a "red carpet runner" for a classy corporate event. They sent us a thin, horrible, crappy piece of of material. It looked NOTHING like the photo. Then, their TERRIBLE customer service- wow. They will not send return label but we will pay more in returning then the item itself! I've asked for Management to call me SEVERAL times- at least 6 times- and still have not received a call. Cheap, crappy products and just awful service all around.