We have been a long time customer withe Redbox, we are very displeased withe their customer service. One time we rented a game reserved it online and had to drive 5-10 miles to pick it up. Once we got home and opened the case there was no disc, it was just a copy of the label. So, we called Redbox to inform them of the issue, they showed no empathy they wanted to just refund us the money we were charged for the game rental. We were inconvenienced and thes is how they treat their long time customers, so I spoke to another representative and they gave us five promo codes, which as of today we have not use them yet. My wife is so upset we them she refuses to do business with them. Well, today May 18th which is my wife birthday, I talked her into renting a movie and game from redbox, so I reserved another game online and my wife decided to rent a movie at another Redbox location. She drove seven miles to another Redbox location, when she picked up the game this time she opened it up. They got us again this time they did not have the label they just had the barcode label, where the system scans once you return the disc. She called and told me what happened, I immediately contacted Redbox, again being inconvenienced driving out of my way and then having to wait on hold to speak to someone. This is my wife birtheday and we wanted to relax, thank goodness she had the movie in the case and we were not scammed with the movie. The supervisor I spoke to was very unempathetic when I inform him of the issue, he replied "Well how do you think we feel we lost $60." First, of all this should have never been said to a customer, it is not the customer's fault that the company suffered a lose. He said I will just give you three promos codes, I refused to accept them, I just told him to just refund my money, I am going to contact their corporate office. have attached a picture that my wife took from the incidence that occurred today, as you can see from the picture they tried to tape the barcode together and there is a slight opening, my wife immediately returned it back to them.