"Rest assured we will take note this incident so we can use for future improvements the next time you shop with us." This is one of the numerous times that I have received such reassurance but the technical glitch on the risk scanning has been recurring every month even after the suggested recommendations from various agents to try to resolve them. Rectification came after sale period too despite me checking the progress a number of times since the start of the day yet, rectification can come right after sale. Though Lazada did compensated the previous time by giving cash vouchers, but that was to make up for the loss in the discounts that I was supposed to get if I managed to check out without the glitch. This time round, I have calculated my difference in discounts to be $100 but yet Mark, from Lazada can only offer me $5 in compensation. If they really mean and act upon our feedback as what they assured, then we customers do not need to ask for cash vouchers in compensation. This is wasting alot of consumers time and money.