7 Sep, 2018 → by ClaimboUser502258
Recliner issues

5

we have a large Natuzzi leather sectional with two recliners at the end of each side, however the mechanism to open the recliner breaks and we cannot use the recliner as we cannot open it, love love love this repeated sectional. We purchased this at Raymour and Flannigan and they send repairmen who cannot fix this properly, the pully is attached to a wire which breaks, it needs to be repaired where it sits below the seat and the seat needs to be taken apart which they fail to do as they do not want to repair it properly or they do not know how , purchased the insurance but it no longer applies, was willing to pay the service fee but upon numerous calls we are still waiting for this part as they said it needed to be ordered. My husband is battling cancer and he relies on this recliner for comfort, so annoyed with the service, but for the life of me this is such a great couch why put in such a shoddy mechanism, just want this fixed as it is so important for us at this time, can you help
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